:root{--brand:#a70f45;--brand-dark:#74052f;--brand-soft:#f9e8ef;--gold:#d4a72c;--nav:#20121a;--ink:#231b20;--muted:#746b71;--line:#e9e2e6;--bg:#f7f5f6;--white:#fff;--success:#117a52;--danger:#b42318;--warning:#a15c00;--blue:#2459a9;--shadow:0 12px 34px rgba(64,30,46,.08)}
*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font-family:Inter,"Segoe UI",Arial,sans-serif;font-size:14px}.app-shell{min-height:100vh}.topbar{height:72px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;position:sticky;top:0;z-index:20;padding:0 30px}.brand{display:flex;align-items:center;gap:12px;min-width:250px;text-decoration:none}.brand-mark{width:42px;height:42px;border-radius:12px;background:linear-gradient(145deg,var(--brand),var(--brand-dark));color:#fff;display:grid;place-items:center;font-size:19px;font-weight:900;box-shadow:0 8px 18px rgba(167,15,69,.24)}.brand-copy strong{display:block;color:var(--brand);font-size:16px}.brand-copy small{display:block;color:var(--muted);font-size:11px;margin-top:2px}.top-search{max-width:420px;flex:1;position:relative;margin-left:34px}.top-search input{padding-left:38px;background:#faf8f9}.search-icon{position:absolute;left:13px;top:11px;color:#948990}.top-actions{margin-left:auto;display:flex;align-items:center;gap:14px}.user-chip{display:flex;align-items:center;gap:9px;padding-left:14px;border-left:1px solid var(--line);text-decoration:none;color:var(--ink)}.avatar{width:36px;height:36px;border-radius:50%;display:grid;place-items:center;background:var(--brand-soft);color:var(--brand);font-weight:800}.user-chip small{color:var(--muted);display:block;font-size:11px;text-transform:capitalize}.layout{display:grid;grid-template-columns:250px minmax(0,1fr);min-height:calc(100vh - 72px)}.sidebar{background:var(--nav);padding:24px 16px;display:flex;flex-direction:column}.nav-label{color:#a6969f;text-transform:uppercase;letter-spacing:1.4px;font-size:10px;font-weight:800;margin:8px 12px 10px}.nav{display:flex;flex-direction:column;gap:4px}.nav a{color:#dcd2d7;text-decoration:none;padding:12px 14px;border-radius:9px;font-weight:600;display:flex;align-items:center;gap:11px}.nav a:hover,.nav a.active{background:linear-gradient(90deg,var(--brand),#86103d);color:#fff}.nav-icon{width:20px;text-align:center}.sidebar-help{margin-top:auto;background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.08);padding:16px;border-radius:12px;color:#eadfe4}.sidebar-help strong{display:block;color:#fff;margin-bottom:5px}.sidebar-help p{font-size:12px;line-height:1.5;margin:0 0 12px;color:#baaab2}.content{min-width:0}.page-head{padding:27px 32px 20px;display:flex;justify-content:space-between;align-items:center;gap:20px}.page-head h1{margin:0;font-size:27px;letter-spacing:-.6px}.page-head p{margin:6px 0 0;color:var(--muted)}.wrap{padding:0 32px 40px;max-width:1500px}.card{background:#fff;border:1px solid var(--line);border-radius:14px;padding:22px;box-shadow:var(--shadow);margin-bottom:18px}.card h2,.card h3{margin-top:0}.grid{display:grid;grid-template-columns:repeat(12,minmax(0,1fr));gap:18px}.col-3{grid-column:span 3}.col-4{grid-column:span 4}.col-5{grid-column:span 5}.col-6{grid-column:span 6}.col-7{grid-column:span 7}.col-8{grid-column:span 8}.col-9{grid-column:span 9}.col-12{grid-column:span 12}.stat-card{position:relative;overflow:hidden;min-height:132px}.stat-card:after{content:"";position:absolute;width:90px;height:90px;border-radius:50%;background:var(--brand-soft);right:-28px;bottom:-34px}.stat-top{display:flex;justify-content:space-between;align-items:flex-start}.stat-icon{width:42px;height:42px;border-radius:11px;display:grid;place-items:center;background:var(--brand-soft);color:var(--brand);font-size:18px}.metric{font-size:34px;font-weight:800;letter-spacing:-1.2px;margin-top:16px}.metric-label{color:var(--muted);font-size:12px;font-weight:650}.welcome{background:linear-gradient(120deg,var(--brand-dark),var(--brand) 65%,#c62b63);color:#fff;border:0;position:relative;overflow:hidden}.welcome:after{content:"";position:absolute;width:260px;height:260px;border:45px solid rgba(255,255,255,.08);border-radius:50%;right:-90px;top:-115px}.welcome h2{font-size:23px;margin-bottom:8px}.welcome p{color:#f2dbe5;max-width:620px;line-height:1.6}.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;border:0;border-radius:8px;padding:10px 16px;background:var(--brand);color:#fff;text-decoration:none;font-weight:750;cursor:pointer;font:inherit}.btn:hover{background:var(--brand-dark)}.btn-secondary{background:#5d5359}.btn-light{background:#fff;color:var(--brand)}.btn-ghost{background:#f7f3f5;color:var(--ink);border:1px solid var(--line)}.btn-sm{padding:7px 10px;font-size:12px}.actions{display:flex;align-items:center;gap:9px;flex-wrap:wrap}.actions h2{margin:0}.right{margin-left:auto}.section-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:17px}.section-head h2{font-size:18px;margin:0}.table-wrap{overflow:auto;margin:0 -4px}table{width:100%;border-collapse:separate;border-spacing:0}th,td{text-align:left;padding:13px 12px;border-bottom:1px solid #f0eaed;font-size:13px;vertical-align:middle}th{background:#faf8f9;color:#776b71;font-size:11px;text-transform:uppercase;letter-spacing:.45px;white-space:nowrap}tbody tr:hover{background:#fdfafb}.ticket-link{color:var(--brand);font-weight:800;text-decoration:none}.subject{font-weight:650}.badge{display:inline-flex;align-items:center;border-radius:999px;padding:5px 9px;background:#ece8ea;color:#574c52;font-size:11px;font-weight:800;white-space:nowrap}.status-open{background:#fff1d9;color:#895000}.status-assigned,.status-in-progress{background:#e7efff;color:#244f9b}.status-pending-user{background:#f1e7ff;color:#6b39a0}.status-resolved,.status-closed{background:#dcf5e8;color:#11623e}.priority-low{color:#566171}.priority-medium{color:#9a6500}.priority-high{color:#b0441d}.priority-urgent{background:#fee7e4;color:#a12218}.priority-dot{width:7px;height:7px;border-radius:50%;background:currentColor;display:inline-block;margin-right:5px}label{display:block;font-size:12px;font-weight:750;margin:0 0 7px;color:#4e444a}.field{margin-bottom:17px}input,select,textarea{width:100%;padding:11px 12px;border:1px solid #d6cdd2;border-radius:8px;background:#fff;color:var(--ink);font:inherit;outline:none;transition:.2s}input:focus,select:focus,textarea:focus{border-color:var(--brand);box-shadow:0 0 0 3px rgba(167,15,69,.09)}textarea{min-height:130px;resize:vertical}.helper{font-size:11px;color:var(--muted);margin-top:6px}.alert{padding:13px 15px;border-radius:9px;margin-bottom:18px;border:1px solid}.alert-success{background:#e5f7ed;color:#11623e;border-color:#c6ebd7}.alert-error{background:#fff0ef;color:#901f18;border-color:#f4cfcc}.muted{color:var(--muted);font-size:12px}.empty{text-align:center;padding:38px;color:var(--muted)}.comment{border-left:3px solid var(--brand);padding:12px 15px;margin:13px 0;background:#fbf8fa;border-radius:0 9px 9px 0}.comment-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:7px}.ticket-summary{background:#fcfafb;border:1px solid var(--line);border-radius:10px;padding:15px;margin-bottom:16px}.ticket-summary p{display:flex;justify-content:space-between;gap:16px;margin:10px 0}.ticket-summary span{color:var(--muted)}.deadline{font-size:12px;color:var(--warning);font-weight:700}.login-page{min-height:100vh;display:grid;grid-template-columns:minmax(420px,45%) 1fr;background:#fff}.login-panel{padding:55px clamp(28px,6vw,90px);display:flex;flex-direction:column;justify-content:center}.login-brand{display:flex;align-items:center;gap:12px;margin-bottom:60px}.login-panel h1{font-size:34px;letter-spacing:-1px;margin:0 0 10px}.login-panel>.muted{font-size:14px;line-height:1.6;margin-bottom:28px}.login-form{max-width:430px}.login-visual{background:linear-gradient(145deg,var(--brand-dark),var(--brand));position:relative;overflow:hidden;color:#fff;padding:70px;display:flex;flex-direction:column;justify-content:flex-end}.login-visual:before,.login-visual:after{content:"";position:absolute;border:70px solid rgba(255,255,255,.08);border-radius:50%;width:360px;height:360px}.login-visual:before{right:-180px;top:-170px}.login-visual:after{left:-220px;bottom:-250px}.login-visual h2{font-size:38px;max-width:590px;line-height:1.15;margin:0 0 15px;z-index:1}.login-visual p{font-size:16px;line-height:1.65;max-width:550px;color:#f0d8e2;z-index:1}.login-footer{margin-top:45px;color:#9a8e94;font-size:11px}.mobile-menu{display:none}.filter-bar{display:grid;grid-template-columns:2fr repeat(2,1fr) auto;gap:10px;margin-bottom:16px}.resolution{background:#e9f8f0;border-left:3px solid var(--success);padding:13px;border-radius:0 8px 8px 0}
.login{width:100%;max-width:430px;box-shadow:none;border:0;padding:0}.login .btn{width:100%;padding:12px}
.login-link{text-align:center;margin:18px 0 0}.login-link a{color:var(--brand);font-weight:750;text-decoration:none}.login-link a:hover{text-decoration:underline}.table-actions{display:flex;align-items:center;gap:7px;flex-wrap:wrap}.table-actions form{margin:0}.btn-danger{background:var(--danger)}.btn-danger:hover{background:#861a13}.form-actions.compact{padding:0;background:transparent;justify-content:flex-start}.log-filter{grid-template-columns:minmax(260px,600px) auto;justify-content:start}
.ticket-form-shell{max-width:1040px}.ticket-form-intro{margin-bottom:18px}.ticket-form-intro .eyebrow{display:inline-block;color:var(--brand);font-size:10px;font-weight:900;letter-spacing:1.5px;margin-bottom:8px}.ticket-form-intro h2{font-size:25px;letter-spacing:-.45px;margin:0 0 7px}.ticket-form-intro p{color:var(--muted);line-height:1.55;margin:0}.required,label b{color:var(--brand)}.ticket-form-card{padding:0;overflow:hidden}.form-section{padding:26px 28px;border-bottom:1px solid var(--line)}.form-section-title{display:flex;gap:12px;align-items:flex-start;margin-bottom:23px}.form-section-title>span{width:31px;height:31px;flex:0 0 31px;display:grid;place-items:center;border-radius:9px;background:var(--brand-soft);color:var(--brand);font-size:12px;font-weight:900}.form-section-title h3{font-size:16px;margin:0 0 4px}.form-section-title p{font-size:12px;color:var(--muted);margin:0}.ticket-form-card .field{margin-bottom:0}.ticket-form-card .grid{row-gap:21px}.ticket-form-card label{font-size:12px;margin-bottom:8px}.ticket-form-card input,.ticket-form-card select,.ticket-form-card textarea{border-color:#d9d0d5;background:#fff;padding:12px 13px}.ticket-form-card textarea{min-height:165px;line-height:1.55}.readonly-field{min-height:43px;border:1px solid #d9d0d5;border-radius:8px;background:#faf8f9;padding:7px 11px;display:flex;align-items:center;gap:10px}.readonly-field strong,.readonly-field small{display:block}.readonly-field small{font-size:11px;color:var(--muted);margin-top:2px}.avatar-sm{width:29px;height:29px;font-size:11px}.upload-field input{padding:9px;background:#faf8f9}.form-actions{display:flex;justify-content:flex-end;gap:10px;padding:20px 28px;background:#fcfafb}.form-actions .btn{min-width:125px}
@media(max-width:1050px){.col-3{grid-column:span 6}.layout{grid-template-columns:210px 1fr}.top-search{display:none}.brand{min-width:auto}}
@media(max-width:760px){.topbar{height:64px;padding:0 16px}.brand-copy small,.user-chip>span{display:none}.layout{display:block}.sidebar{display:none}.sidebar.open{display:block;position:fixed;top:64px;bottom:0;left:0;width:250px;z-index:30}.mobile-menu{display:inline-grid;place-items:center;width:36px;height:36px;border:1px solid var(--line);background:#fff;border-radius:8px}.page-head{padding:22px 18px 16px;align-items:flex-start}.page-head h1{font-size:23px}.wrap{padding:0 18px 30px}.col-3,.col-4,.col-5,.col-6,.col-7,.col-8,.col-9{grid-column:span 12}.grid{gap:13px}.filter-bar,.log-filter{grid-template-columns:1fr}.login-page{display:block}.login-panel{min-height:100vh;padding:38px 25px}.login-visual{display:none}.login-brand{margin-bottom:50px}.table-wrap{margin:0 -14px}.card{padding:18px}.ticket-form-card{padding:0}.form-section{padding:22px 18px}.form-actions{padding:16px 18px}.form-actions .btn{min-width:0;flex:1}}
.pagination{display:flex;align-items:center;justify-content:center;gap:14px;flex-wrap:wrap;margin-top:20px}.pagination .disabled{pointer-events:none;opacity:.45}

/* Professional 2026 interface refresh */
body{background:linear-gradient(135deg,#fbfafb 0%,#f5f1f3 100%);line-height:1.45}
.topbar{height:76px;padding:0 32px;box-shadow:0 1px 0 rgba(61,25,42,.04);backdrop-filter:blur(14px)}
.brand-mark{border-radius:14px;background:linear-gradient(145deg,#bd1453,#78052f);box-shadow:0 10px 24px rgba(167,15,69,.28)}
.layout{grid-template-columns:268px minmax(0,1fr);min-height:calc(100vh - 76px)}
.sidebar{background:linear-gradient(180deg,#25151e 0%,#160c11 100%);padding:26px 18px;box-shadow:8px 0 30px rgba(39,17,28,.06)}
.nav{gap:5px}.nav a{padding:12px 14px;border:1px solid transparent;transition:background .18s ease,transform .18s ease,color .18s ease}.nav a:hover{transform:translateX(2px);background:rgba(255,255,255,.08)}.nav a.active{background:linear-gradient(100deg,#b40f4a,#850735);box-shadow:0 8px 20px rgba(0,0,0,.16)}
.content{background:radial-gradient(circle at 92% 3%,rgba(167,15,69,.055),transparent 25%)}
.page-head{padding:34px 36px 24px}.page-head h1{font-size:30px;letter-spacing:-.9px}.wrap{padding:0 36px 48px}
.card{border-color:rgba(87,50,68,.1);border-radius:18px;box-shadow:0 14px 38px rgba(60,26,43,.07);padding:24px}
.btn{border-radius:10px;padding:11px 17px;box-shadow:0 6px 15px rgba(167,15,69,.13);transition:transform .18s ease,box-shadow .18s ease,background .18s ease}.btn:hover{transform:translateY(-1px);box-shadow:0 9px 20px rgba(116,5,47,.2)}.btn-ghost{box-shadow:none}.btn-ghost:hover{box-shadow:none}
input,select,textarea{border-radius:10px;min-height:44px;background:#fff;transition:border-color .18s ease,box-shadow .18s ease}
th{padding-top:14px;padding-bottom:14px;background:#faf7f9;color:#675761}td{padding-top:15px;padding-bottom:15px}
.topbar-title{font-weight:800;color:#5f5058;border-left:1px solid var(--line);padding-left:22px;margin-left:22px}
.page-eyebrow{display:inline-block;color:var(--brand);font-size:10px;font-weight:900;letter-spacing:1.6px;margin-bottom:7px}
.summary-strip{display:grid;grid-template-columns:180px minmax(0,1fr);gap:14px;margin-bottom:20px}
.summary-total{background:linear-gradient(135deg,var(--brand-dark),var(--brand));color:#fff;border-radius:18px;padding:21px 23px;box-shadow:0 14px 30px rgba(116,5,47,.2)}
.summary-total span{display:block;color:#f0ccda;font-size:11px;font-weight:750;text-transform:uppercase;letter-spacing:.7px}.summary-total strong{display:block;font-size:39px;line-height:1;margin-top:12px}
.issue-summary-list{display:flex;align-items:stretch;gap:12px;overflow-x:auto;padding:2px 2px 8px}
.issue-count-card{min-width:165px;flex:1;background:#fff;border:1px solid var(--line);border-radius:16px;padding:17px 18px;text-decoration:none;color:var(--ink);box-shadow:0 8px 22px rgba(60,26,43,.055);transition:.18s ease}
.issue-count-card:hover,.issue-count-card.selected{border-color:rgba(167,15,69,.48);transform:translateY(-2px);box-shadow:0 12px 26px rgba(105,33,66,.11)}.issue-count-card.selected{background:var(--brand-soft)}
.issue-count-card span{display:block;min-height:35px;color:#6c5f66;font-size:12px;font-weight:700}.issue-count-card strong{display:block;color:var(--brand);font-size:28px;margin-top:8px}
.report-filter-grid{display:grid;grid-template-columns:repeat(4,minmax(130px,1fr));gap:14px;align-items:end}.report-filter-grid .field{margin:0}.requester-filter{grid-column:span 2}.filter-actions{display:flex;gap:9px;align-items:center;grid-column:span 2}.report-results .section-head{align-items:flex-end}.report-results .section-head h2{margin-bottom:3px}
@media(max-width:1100px){.report-filter-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.summary-strip{grid-template-columns:1fr}.summary-total{display:flex;justify-content:space-between;align-items:center}.summary-total strong{margin:0}}
@media(max-width:760px){.topbar{height:64px;padding:0 16px}.layout{display:block}.topbar-title{display:none}.page-head{padding:24px 18px 18px}.wrap{padding:0 18px 34px}.report-filter-grid{grid-template-columns:1fr}.requester-filter,.filter-actions{grid-column:span 1}.filter-actions .btn{flex:1}.summary-strip{gap:10px}.issue-count-card{min-width:145px}.report-results .section-head{align-items:flex-start;gap:14px;flex-direction:column}.report-results .actions{width:100%}.report-results .actions .btn{flex:1}}